You can return your online purchase within 14 days of receiving the item for a full refund minus the shipping charge. The returned item must be in its original, unworn/unused condition. The item must be shipped within 14 days of receipt. We cannot accept any online purchase returns after 14 days.
To return an item:
- Email firstname.lastname@example.org or call us at 413.586.1119 to obtain a return authorization number (RA#). Returns without an RA# will not be accepted. If you use email to make a return, you will receive an RA# within 24 hours.
- Repack the item in its original packaging. Make sure to include the original receipt in the package along with your RA#. Please pack the item carefully! BERYL is not responsible for loss or damage of return shipments. It is strongly recommended that you insure and ship the item using a delivery method that can be tracked. The return package must be prepaid (we do not accept COD packages). Items returned in a manner that fails to adhere to the correct return procedure will not be accepted.
- Upon receiving your return, the item will be fully inspected. We will contact you via email or phone once the item has been returned.
- We will issue a refund minus any shipping and handling charges within 2 business days of receiving the item. If the order qualified for free shipping, we will deduct the shipping charges from the refund. Please note that the refund may take 2-10 business days to post on your account depending on your credit card provider.
Online vs in-store returns
Our in-store return policy differs from our online return policy. Items purchased on our website cannot be returned or exchanged in store. Items purchased in store cannot be returned for a refund (for store credit only). In-store and online returns and exchanges must be made within 14 days.
Items damaged in transit
If you received a damaged item, please call 413.586.1119 immediately, so we can put in a claim and arrange to have the package picked up and inspected by the shipping carrier. Please retain the original packing materials and box. We will either issue you a full refund or send you a replacement item if available.